BIOCA LABORATORIES PTY LTD — LEGAL PACK

1. Information We Collect

We may collect the following information:

1.1 Personal Information You Provide

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Account login details (if applicable)
• Enquiries and support messages

1.2 Information Collected Automatically

• IP address
• Browser type and version
• Device identifiers
• Pages visited and usage patterns
• Date and time of visits

1.3 Cookies

We use cookies to support essential site functions, analytics, and user experience.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Provide customer support
• Improve our Website and services
• Send service notifications
• Send marketing communications (with consent)
• Comply with legal obligations
• Prevent fraud and security breaches

3. Disclosure of Information

We may share your information with:

• Payment processors
• Delivery and logistics partners
• IT and hosting providers
• Marketing and analytics services
• Legal or regulatory authorities when required

We do not sell personal information.

4. Overseas Disclosure

Some service providers may be located outside Australia. We take reasonable steps to ensure they comply with the APPs.

5. Data Security

We use secure servers, encryption, access controls, and monitoring to protect your data.

6. Your Rights

You may request:

• Access to your personal information
• Correction of inaccurate information
• Removal from marketing lists

7. Contact Us

Bioca Laboratories Pty Ltd
Email: support@bioca.com.au
Phone: +61 422 239 773

1. Acceptance of Terms

By using biocalabs.com.au, you agree to these Terms & Conditions.

2. Website Use

You must not:

• Interfere with Website security
• Attempt unauthorised access
• Use automated scraping tools
• Upload harmful code

3. Product Information

We aim for accuracy, but minor variations may occur due to supplier or packaging changes.

4. Orders & Pricing

• Prices are in AUD and may change without notice
• Orders are accepted once payment is confirmed
• We may cancel orders due to errors, stock issues, or suspected fraud

5. Payment

Payments are processed securely through third-party gateways. We do not store credit card details.

6. Shipping

Delivery times are estimates only. Risk transfers to you upon delivery.

7. Returns & Consumer Guarantees

Your rights under the Australian Consumer Law (ACL) apply. See the Returns & Refunds Policy below.

8. Intellectual Property

All Website content is owned by Bioca or its licensors. Unauthorised reproduction is prohibited.

9. Limitation of Liability

To the extent permitted by law, Bioca is not liable for:

• Loss of profits
• Business interruption
• Indirect or consequential loss

Your ACL rights remain unaffected.

10. Privacy

Your use of the Website is governed by our Privacy Policy.

11. Changes to Terms

We may update these Terms at any time.

1. General Information Only

The content on biocalabs.com.au is provided for general information purposes. It is not professional, scientific, or technical advice.

2. Product Use

Users must follow:

• Product labels
• SDS instructions
• Safety guidelines

Bioca is not responsible for misuse of products.

3. Accuracy of Information

We strive for accuracy but do not guarantee:

• Completeness
• Reliability
• Error-free content

4. External Links

We are not responsible for the content or privacy practices of third-party websites.

5. Limitation of Liability

To the extent permitted by law, Bioca is not liable for:

• Losses arising from Website use
• Errors or omissions
• Downtime or interruptions

Your statutory rights under the ACL remain unaffected.